SN4K

Warranty and Support

sn4k pc's stands behind the quality of our custom-built PCs and offers a 1-year warranty on parts and labor. We also provide lifetime technical support to assist you with any post-purchase issues. For added peace of mind, we offer options for extended warranties and protection plans. Our commitment is to your complete satisfaction, and our dedicated support team is always ready to provide assistance whenever you need it.  

Returns accepted within 7 days

- Buyer can return this item

- Buyer must return item within 30 days of delivery

- Buyer must pay a restocking fee of 20%

- Buyer is responsible for return shipping costs

- Buyer is responsible for loss in value (as agreed upon with seller) if an item isn't returned in original condition

Exclusions

There is no warranty or return policy for the following items:

  • Digital Products

  • Peripherals

  • Add-ons

PC Build Limited Warranties

  • 3 day defective exchange from the date the build was delivered to customer

  • 12 month warranty/RMA service for hardware related issues

Warranty Exclusions

  • Issues caused by user error

  • Software related issues (outside of the original software that was installed during configuration at SN4K)

  • Modifications made to the system by the customer, to include but not limited to the following:

    • Replacing Components

    • Overclocking

    • Undervolting

    • BIOS Updating

    • Software Installation

  • Peripherals or external accessories

  • Data loss or recovery

Except as provided below, sn4k is not liable for any loss, cost, inconvenience, or damage that may result from use or inability to use the product. The warranty and remedies set forth below are exclusive and in lieu of all others, oral or written, expressed or implied. No reseller, agent, or employee is authorized to make any modification, extension, or addition to this warranty.

Warranty Conditions

  • This warranty extends only if the products are purchased and operating in the USA.

  • This warranty covers only normal use of the product.

  • sn4k is not liable under this warranty if any damage or defect results from the following:

    • Misuse, abuse, neglect, improper shipping, improper installation

    • Disasters such as flood, lightning, fire, or improper electrical current

    • Service or modification completed by anyone outside of sn4k

Refund Policy

  • A refund may only be granted if the product arrives to the customer non functioning

  • It is the customer’s responsibility to understand the product’s limitations and performance expectations, thus sn4k has no responsibility if the product does not perform as the customer expects

  • If a customer files a refund for an incorrectly or accidental item, they will be refunded the final purchase amount minus any transaction fees that accrued during the original payment

Support:

  • All gaming PC builds are shipped with full insurance to cover the cost of the build. If there's any damage during transit, we will need your cooperation so that we can file a claim with the shipping company and resolve the issue.

  • We offer a "3-Day Working Condition Warranty" that allows you to ensure your PC is in full working condition after transit. If you have any issues during this time or would like a refund, please contact us immediately. 

  • All of these PC builds were fully stress tested/benchmarked and are in working condition. ​

  • If an order was placed by mistake and immediately needs refunded, the customer will be refunded the total amount of their transaction minus any credit card/transaction fees that accrued during the original purchase. 

  • If you have ANY issue with your PC, please email us as soon as possible. Do NOT try to troubleshoot the PC without contacting support or your refund may be denied.

  • Full warranty and return policy can be found here.

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